Smash repairs help!

smurfy · 20-09-2011, 04:38 PM

So the place my car is at atm has been there for a week now, and I’m so close to going down there and taking it to another place.
The guy hasn’t returned any of my calls, let alone call me when he said he would, hasn’t contacted the insurance company, hasn’t done a proper quote on the car, let alone open the bonnet (drove past and still is sitting how i left it). So much for getting it back to me this Friday!
I haven’t had to deal with smash repairers before as this is my first crash.
I’ve contacted the insurance company, they are calling the place to, and (waiting for them to get back to me) the place was suggested by the insurance company for my area, they have been very helpful but I guess there’s not much more they can do?

Any suggestions on what I should do? Or am i being impaction and worrying too much ?

the damage..

Clean_Cookie · 20-09-2011, 07:06 PM

Took 6mths to chase the at fault drivers insurance...and longer to have it fixed.. It is rediculious.

LTN000 · 20-09-2011, 07:17 PM

go down there and confront them? is the shop not open...if u have your keys get in and take it somewhere else

smurfy · 20-09-2011, 07:18 PM

im at fault so theres not chasing the other driver. but im pretty sure he cant get his car fixed till i pay the excess right?

LTN000 · 20-09-2011, 07:20 PM

dont think so your insurance pays them out and they chase you down for excess

z100 · 20-09-2011, 07:47 PM

Quote:

Originally Posted by LTN000

dont think so your insurance pays them out and they chase you down for excess

Correct.

I would be going to see the mechanic and getting some answers.

Cosmo Dude · 20-09-2011, 07:49 PM

Repairer doesn't give a rats... 'cos it's not you who pays him. Keep on your insurance company to have it repaired and pay your excess if you haven't, that may be your problem.
Insurance will repair the other driver even if you are in dispute. When my 2 was driven into I paid my excess and had the car repaired, when the other driver failed to prove I was at fault they refunded my excess.

smurfy · 20-09-2011, 08:28 PM

ringing them tomorrow morning, will be in there on thursday taking the car somewhere else if nothing has been done.

rodhog · 20-09-2011, 11:19 PM

I'd say not looking under neith it's touch and go - pay out or repair and question on if all your mods are covered. Your at fault and this puts you into the whole Costing.

Normally if your paid out - your excesss's will be taken from the pay out. But they all so like to get out of it if they can in anyway.

Insurance company is the one who must do the real work. Normallly they are right on it. Or if you get quotes etc they make sure it's done in reasonable time.

All panel shops are shifty it's trade thing. Margins are tight so - Job like yours might be questionable if it can be repaired or not.

Who's the insurance company ?

project.r.racing · 21-09-2011, 06:23 AM

I've alway paid the excess to the panel shop when I have picked up the car.

If things are not moving along, then you need to speak to the insurnace company, not the panel shop.

smurfy · 21-09-2011, 07:43 AM

he told me to pay when i pick up the car too,

i have been in contact with the insurance company cause they were wondering on monday what was happening with the car, they didnt even know the guy had the car so he hasnt got aproval from them, i'm going to ring them when i decide to get outta bed

insurance company is qbe, i think they have been very helpful so far with everything.

swift jimmy · 21-09-2011, 02:01 PM

any update?

never had to deal with insurance or car repairers but stories like this make me cringe.. hopefully you get it straightened out.. pun intended :-)

smurfy · 21-09-2011, 02:51 PM

so stuff has actual got done todayy.. The trouble has been through the repairer and qbe not communicating well with each other. Qbe are sending an inspector out to look at the car, damage is to the bonnet, bumper right guard? grill radiator and radiator support, there actualy going to repair my open mouth grill for me

. Drove past it today on the way to maccas for lunch and the car has finally being pulled apart!

Ben · 21-09-2011, 03:06 PM

Keep us updated how it goes.. Thank god they have got there finger out finally!

JDM323 · 21-09-2011, 04:27 PM

good one

smee · 21-09-2011, 10:45 PM

SP in sunrise yellow.
Make sure they are able to match the colour properly.

smurfy · 22-09-2011, 08:08 AM

ohh they will here about it if its not

isnt it sunburst yellow? Hz i know is the code

smurfy · 29-09-2011, 08:42 PM

sooo after two and a half week and alot of stress i finally got it back! The repairs on the car are great so i cant have a go at them for thatt

JDM323 · 29-09-2011, 09:16 PM

now you can enjoy once more

Rhys · 29-09-2011, 09:34 PM

Good to hear! Glad she's ok in the end

20-09-2011, 04:38 PM	#1
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	Smash repairs help! So the place my car is at atm has been there for a week now, and I’m so close to going down there and taking it to another place. The guy hasn’t returned any of my calls, let alone call me when he said he would, hasn’t contacted the insurance company, hasn’t done a proper quote on the car, let alone open the bonnet (drove past and still is sitting how i left it). So much for getting it back to me this Friday! I haven’t had to deal with smash repairers before as this is my first crash. I’ve contacted the insurance company, they are calling the place to, and (waiting for them to get back to me) the place was suggested by the insurance company for my area, they have been very helpful but I guess there’s not much more they can do? Any suggestions on what I should do? Or am i being impaction and worrying too much ? the damage.. __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

20-09-2011, 07:06 PM	#2
Clean_Cookie obsessed-incomplete-broke Join Date: Oct 2008 Location: Brisbane Car: BA Hardtop/Hatch Posts: 5,441	Took 6mths to chase the at fault drivers insurance...and longer to have it fixed.. It is rediculious. __________________ Worklog

20-09-2011, 07:18 PM	#4
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	im at fault so theres not chasing the other driver. but im pretty sure he cant get his car fixed till i pay the excess right? __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

20-09-2011, 07:49 PM	#7
Cosmo Dude コスモ Join Date: Dec 2002 Location: Location: Vic Car: Mazda '95 Astina I4, '86 B2K and '10 3 MZR-CD Posts: 7,888 View Photos By: Cosmo Dude	Repairer doesn't give a rats... 'cos it's not you who pays him. Keep on your insurance company to have it repaired and pay your excess if you haven't, that may be your problem. Insurance will repair the other driver even if you are in dispute. When my 2 was driven into I paid my excess and had the car repaired, when the other driver failed to prove I was at fault they refunded my excess. __________________ My 'stina Hatch

20-09-2011, 08:28 PM	#8
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	ringing them tomorrow morning, will be in there on thursday taking the car somewhere else if nothing has been done. __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

20-09-2011, 07:17 PM	#3
LTN000 Junior Member Join Date: Mar 2011 Location: Liverpool Car: 2001 BJ Astina Posts: 207 View Photos By: LTN000	go down there and confront them? is the shop not open...if u have your keys get in and take it somewhere else

20-09-2011, 07:20 PM	#5
LTN000 Junior Member Join Date: Mar 2011 Location: Liverpool Car: 2001 BJ Astina Posts: 207 View Photos By: LTN000	dont think so your insurance pays them out and they chase you down for excess

20-09-2011, 11:19 PM	#9
rodhog Senior Member Join Date: May 2005 Location: Sydney Lakemba Car: mx-6 626 Gs300 Maz2 was 95 KF BA-HT Posts: 2,024 View Photos By: rodhog	I'd say not looking under neith it's touch and go - pay out or repair and question on if all your mods are covered. Your at fault and this puts you into the whole Costing. Normally if your paid out - your excesss's will be taken from the pay out. But they all so like to get out of it if they can in anyway. Insurance company is the one who must do the real work. Normallly they are right on it. Or if you get quotes etc they make sure it's done in reasonable time. All panel shops are shifty it's trade thing. Margins are tight so - Job like yours might be questionable if it can be repaired or not. Who's the insurance company ?

21-09-2011, 06:23 AM	#10
project.r.racing Senior Member Join Date: Sep 2004 Location: n/a Car: n/a Posts: 10,929	I've alway paid the excess to the panel shop when I have picked up the car. If things are not moving along, then you need to speak to the insurnace company, not the panel shop.

21-09-2011, 07:43 AM	#11
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	he told me to pay when i pick up the car too, i have been in contact with the insurance company cause they were wondering on monday what was happening with the car, they didnt even know the guy had the car so he hasnt got aproval from them, i'm going to ring them when i decide to get outta bed insurance company is qbe, i think they have been very helpful so far with everything. __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

21-09-2011, 02:01 PM	#12
swift jimmy Senior Member Join Date: Jun 2010 Location: Sutherland Shire NSW Car: Was '01 SP20 with FS-ZE Posts: 717	any update? never had to deal with insurance or car repairers but stories like this make me cringe.. hopefully you get it straightened out.. pun intended :-)

21-09-2011, 02:51 PM	#13
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	so stuff has actual got done todayy.. The trouble has been through the repairer and qbe not communicating well with each other. Qbe are sending an inspector out to look at the car, damage is to the bonnet, bumper right guard? grill radiator and radiator support, there actualy going to repair my open mouth grill for me . Drove past it today on the way to maccas for lunch and the car has finally being pulled apart! __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

21-09-2011, 03:06 PM	#14
Ben Senior Member Join Date: Jun 2011 Location: Sunshine Coast Car: MPS Posts: 1,939	Keep us updated how it goes.. Thank god they have got there finger out finally!

21-09-2011, 04:27 PM	#15
JDM323 Senior Member Join Date: May 2011 Location: North Qld Car: 2002 BJ2 protege Posts: 1,241	good one

21-09-2011, 10:45 PM	#16
smee Junior Member Join Date: May 2003 Location: Out there. Way out....... Car: familia Posts: 18	SP in sunrise yellow. Make sure they are able to match the colour properly. __________________ Turbo's make Torque !! and Torque makes fun.....

22-09-2011, 08:08 AM	#17
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	ohh they will here about it if its not isnt it sunburst yellow? Hz i know is the code __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

29-09-2011, 08:42 PM	#18
smurfy Senior Member Join Date: Aug 2010 Location: sutherland shire, nsw Car: sp20 Posts: 1,968 View Photos By: smurfy	sooo after two and a half week and alot of stress i finally got it back! The repairs on the car are great so i cant have a go at them for thatt __________________ To many of us, our cars are an extension of our own personalities, the way we choose to modify reflects this.

29-09-2011, 09:16 PM	#19
JDM323 Senior Member Join Date: May 2011 Location: North Qld Car: 2002 BJ2 protege Posts: 1,241	now you can enjoy once more

29-09-2011, 09:34 PM	#20
Rhys Senior Member Join Date: Apr 2011 Location: Brisbane, QLD Car: 2000 BJ Protege Posts: 714	Good to hear! Glad she's ok in the end